Terms of Service

1. About these terms

These Terms of Service apply to all services provided by Boids Of A Feather Pty Ltd (ABN ), a company registered in Australia and based in Melbourne VIC. By engaging us, accepting a written proposal, or using our website at boidsofafeatherau.space, you agree to be bound by these Terms.

In these Terms, “we”, “us” and “our” mean Boids Of A Feather Pty Ltd, and “you” means the client who engages us. If anything in a signed proposal or statement of work conflicts with these Terms, the signed document prevails for that engagement only.

2. Our services

We provide professional business and consulting services, which may include business strategy and planning, operational reviews, market and competitor research, process improvement, and ongoing advisory support. The exact scope of work, deliverables, timelines and fees for your engagement will be set out in a written proposal agreed before work begins.

We bring professional care and skill to every engagement, but we do not guarantee any particular commercial outcome, such as increased revenue, cost savings or funding success, as those results depend on many factors outside our control.

3. Quotes, proposals and engagement

Quotes requested through our website are estimates based on the information you supply and remain valid for 30 days unless otherwise stated. An engagement begins only when you accept a written proposal and any required deposit has been received.

We may decline work, or adjust timelines and fees, where the information, access or approvals we need are not available, or where the scope of work changes materially from what was originally agreed.

4. Fees, invoicing and payment

Fees are set out in your proposal and are quoted in Australian dollars. GST is payable in addition where applicable and is shown separately on our invoices. Unless your proposal states otherwise, invoices are payable within 14 days of the invoice date.

Overdue amounts may attract interest and reasonable recovery costs as permitted by law. You are responsible for any taxes, duties or bank charges applicable in your jurisdiction.

5. Your responsibilities

To get the best results from an engagement, you agree to:

• provide accurate, complete and timely information relevant to the work;
• give reasonable access to the people, records and systems we need;
• obtain any internal approvals required for the work to proceed; and
• let us know promptly if your priorities, deadlines or circumstances change.

Delays caused by missing information or approvals may affect agreed timelines and, where fees are time-based, the final cost of the engagement.

6. Intellectual property

We retain ownership of our frameworks, templates, methodologies and pre-existing materials. On full payment, you receive a permanent, non-exclusive licence to use the deliverables we create for you for your internal business purposes.

You retain ownership of all materials you provide to us, and you confirm you have the right to share those materials with us for the purposes of the engagement.

7. Confidentiality

Each party agrees to keep the other party’s confidential information private, to use it only for the purposes of the engagement, and to protect it with reasonable care. This obligation continues after the engagement ends, except where information is publicly available, independently developed, or required to be disclosed by law.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising from an engagement is limited to the fees you paid us for the relevant services. We are not liable for indirect or consequential loss, including lost profits, lost business opportunities or damage to reputation. Nothing in this section attempts to exclude or limit liability that cannot be excluded or limited under Australian law.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other legislation that cannot lawfully be excluded.

Where the Australian Consumer Law applies to our services, they come with guarantees that cannot be excluded. You may be entitled to a remedy, such as resupply of the services or a refund, if the services fail to meet those guarantees.

10. Termination

Either party may end an engagement with 14 days’ written notice. If an engagement ends, you remain liable for fees for work performed and reasonable costs incurred up to the date of termination, and we will hand over completed work for which payment has been received.

11. Privacy

We respect your privacy and handle personal information in accordance with the Australian Privacy Principles and our Privacy Policy. Details about what we collect, why we collect it and how you can access your information are set out on that page.

12. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and both parties submit to the jurisdiction of the courts of Victoria. Before starting any formal proceedings, we ask that the parties first attempt to resolve any dispute through good-faith discussion, as most issues can be settled quickly and informally.

13. Changes to these terms

We may update these Terms from time to time. The current version is always published on this page, with the date of the last update shown at the top. If a change materially affects an active engagement, we will confirm the change with you in writing before it takes effect.

14. Contact us

Questions about these Terms can be sent to ceo@boidsofafeatherau.space. Please include your business name and, where relevant, the proposal or invoice number so we can respond promptly.